Everything you need to know about The GymShark. Can't find an answer? Email us at support@thegymshark.com
Most gyms are fully set up in under 30 minutes. You can add your first members and start tracking attendance the same day you sign up.
None at all. The GymShark is designed for gym owners and managers, not IT teams. If you can use WhatsApp, you can use The GymShark.
Yes. You can bulk import members from an Excel or CSV file. Our import wizard handles duplicates and formatting automatically.
Yes — every plan comes with a 14-day free trial. No credit card required. You get full access to all features during the trial.
Members download the member app and get a unique QR code. They scan it at the gym entrance using any device — tablet, phone, or dedicated scanner. Check-in takes 2 seconds and works offline.
Yes. The GymShark member app is available on both iOS and Android. It supports Face ID, Touch ID, and fingerprint login.
Yes. The Business and Enterprise plans support multiple branches with consolidated reporting, member transfers, and per-branch staff permissions.
Our AI analyzes attendance patterns, payment history, and engagement scores to identify members likely to cancel 2-4 weeks before they do. You get a daily follow-up list so you can reach out in time.
We accept all major credit and debit cards, PayPal, and various regional payment methods. Payments are processed securely by Paddle.
Yes. You can cancel your subscription at any time from Settings. You keep access until the end of your current billing period. Your data is available to export for 30 days after cancellation.
We offer a 7-day refund for new customers. See our Refund Policy for full details.