We want you to be completely satisfied with The GymShark. This policy outlines when and how refunds are issued for our subscription service.
All new accounts receive a 14-day free trial with full access to all features of your selected plan. No credit card is required to start a trial.
If you cancel during the trial period, you will not be charged. The trial automatically converts to a paid subscription at the end of the 14-day period if not cancelled.
For annual plans, refunds are available within 30 days of the annual renewal date. After 30 days, annual subscriptions are non-refundable, but you may continue using the service until the end of the paid period.
Downgrading from an annual plan to a monthly plan is not eligible for a partial refund of the annual fee.
All refunds are processed through Paddle, our payment processor. Refund timelines depend on your bank or card provider:
Refunds are issued in the original currency of the transaction. We are not responsible for exchange rate differences.
You may cancel your subscription at any time from Settings → Billing in your dashboard. Cancellation stops future charges but does not affect the current billing period — you retain access until the period ends.
After cancellation, you have 30 days to export your data before it is permanently deleted.
In some cases, instead of a cash refund, we may offer service credits equivalent to the refund amount. Service credits can be applied to future billing cycles and do not expire as long as your account is active.
For refund requests or billing questions: